Senior QA Manager
Lead the Quality Assurance function for large-scale video annotation operations, owning accuracy, audits, and continuous improvement.
A fast-scaling, technology-driven workforce and work-execution platform that helps enterprises run large-scale operations through a nationwide network of over a million gig workers. The company delivers everything from field and retail operations, staffing, and telecalling to AI data services, data collection, annotation, and speech, image, and video AI, for leading technology and enterprise clients. It is a high-growth, execution-first environment where teams build and scale operational systems from the ground up.
The role
We are seeking an experienced and detail-oriented QA Manager to lead the Quality Assurance function for our video annotation operations. The ideal candidate will be responsible for ensuring the delivery of high-quality annotation outputs across labeling, segmentation, tracking, and captioning projects. This role requires strong leadership capabilities, a deep understanding of annotation workflows, and the ability to drive continuous quality improvement through data-driven decision-making.
Primary responsibilities
Quality Management & Operations
- Lead and manage the QA team supporting video annotation projects, including labeling, segmentation, tracking, and captioning tasks.
- Ensure annotation deliverables meet quality standards for accuracy, consistency, completeness, and compliance with project guidelines.
- Establish and maintain robust quality control processes across annotation workflows.
- Conduct regular audits, calibration sessions, and quality reviews to ensure alignment across teams and projects.
- Identify quality gaps, analyze root causes, and implement corrective and preventive action plans (CAPA).
Performance Monitoring & Reporting
- Monitor and analyze key quality metrics, including annotation accuracy, rework percentage, reviewer efficiency, SLA adherence, and quality scores.
- Develop and maintain quality dashboards, reports, and performance analyses for internal stakeholders and clients.
- Drive continuous improvement initiatives based on quality trends and operational insights.
Stakeholder & Client Management
- Collaborate closely with Operations, Production, and Project Management teams to improve workflow efficiency and annotation quality.
- Manage client feedback, quality escalations, and issue resolution processes.
- Act as the primary quality point of contact for project stakeholders and clients.
Process Improvement & Compliance
- Develop, maintain, and update SOPs, QA guidelines, audit frameworks, and process documentation.
- Ensure adherence to project-specific quality standards, security requirements, and data confidentiality protocols.
- Implement best practices and quality methodologies to improve operational performance and scalability.
Team Leadership & Development
- Lead, mentor, and develop QA Leads, Auditors, and Quality Specialists.
- Conduct training sessions, coaching programs, and performance reviews.
- Foster a culture of accountability, continuous learning, and operational excellence.
- Support workforce planning and resource allocation to meet quality and business objectives.
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